Consent first
Candidates review how their information will be used and provide express consent before electronic identity verification begins.
Identity verification
Identity verification for Australian organisations
Verify identity through a secure, consent-based document verification workflow. Candidates are guided through consent, document selection and verification in one connected experience.
Identity verificationStep 2 of 3
- ✓ Consent
- 2 Documents
- 3 Result
Documents verified1 of 2
Verify 1 more document to continue.
- Australian driver licenceVerified
- Australian passport3 attempts remainingVerify
- Medicare card3 attempts remainingVerify
Example progress only. No candidate information is shown.
A guided candidate experience
Identity verification without the back-and-forth
Identity verification often involves collecting document details, checking information and following up when something cannot be confirmed. AuthNTick brings that process into one guided candidate workflow.
Candidates review how their information will be used, provide consent, choose accepted documents and complete the required verification steps online.
Guided document verification
Document-specific forms and instructions help candidates enter the details required for the document they choose.
Clear progress
Candidates can see which documents have been verified, what remains to be completed and when they can continue.
From consent to completion
How AuthNTick Identity Verification works
- 01
Review and consent
Candidates review information about how their personal information will be used and provide consent before electronic identity verification begins.
- 02
Choose documents
Candidates choose from accepted identity documents. Commonly used options are shown first, with additional supported documents available when needed.
- 03
Enter document details
AuthNTick presents document-specific fields and guidance to help candidates enter information exactly as it appears on their document.
- 04
Complete verification
Candidates follow their progress as documents are verified and complete the required two-document workflow.
One document at a time
Two-document identity verification
AuthNTick guides candidates through verification of two accepted identity documents.
Once a document has been successfully verified, it is clearly marked as complete and the candidate can continue with another accepted document. Progress is shown throughout the process.
Remaining-attempt indicators help candidates understand when they can try again. When both documents are verified, the candidate can continue.
2 of 2
Identity documents verified.
Two successfully verified documents complete this part of the candidate journey.
✓ Documents completeIllustrative completion state
Choose the documents available to you
Accepted identity documents
Candidates can choose from a range of supported identity documents, including Australian documents and a foreign passport with an Australian visa. Required information depends on the document type.
Commonly used
- Australian driver licence
- Australian passport
- Medicare card
Other accepted documents
- Australian Citizenship Certificate by Conferral
- Australian Citizenship Certificate by Descent
- Foreign Passport with Australian Visa
- Australian Birth Certificate
- Australian Marriage Certificate
- ImmiCard
- Change of Name Certificate
- Aviation Security Identification Card
- Maritime Security Identification Card
- Pensioners Concession Card
- Commonwealth Seniors Health Card
- Health Care Card
Help at the point of entry
Guidance for each document
Different identity documents require different information.
AuthNTick presents the fields and guidance relevant to the document being verified, helping candidates enter details as they appear on the original document.
Document-specific guidance
Visual examples and contextual instructions help candidates locate required details, including identifiers such as licence and card numbers.
Privacy and choice
Designed around informed consent
Before electronic identity verification begins, candidates are shown information about how their personal information will be used and are asked to provide express consent.
The workflow links to information about privacy rights, retention, complaints and what to do if the candidate cannot or does not wish to use the electronic verification method.
Read our Privacy Policy →Data minimisation built into the workflow
AuthNTick is designed to minimise the identity information retained after verification while maintaining audit information for security, compliance and accountability.
For new requests, this workflow processes submitted document fields without saving those fields or uploaded identity-verification files. Limited verification audit information and separate consent evidence are retained.
Retention differs across check types and legacy records. See the Privacy Policy for details.
What if electronic verification isn’t available?
If a candidate cannot complete electronic identity verification, they can contact the organisation requesting the check or AuthNTick Support. An alternative identity verification method is available where required.
Connected screening
Identity verification as part of the candidate journey
Identity verification does not need to sit in a separate workflow. AuthNTick brings it together with the broader screening and onboarding process, giving organisations a consistent way to request, track and manage candidate checks.
One candidate journey
Candidates complete identity verification within the same AuthNTick screening experience.
Visible progress
Manage identity checks and follow their status through the AuthNTick dashboard.
Connected screening
Use identity verification alongside other AuthNTick screening and verification services.
Where does document verification fit?
Supported Australian document information may be checked against the document issuer or official record holder through third-party verification systems. Document verification is one part of establishing identity; a successful information match is not a government endorsement of a person.
Read our guide to the Document Verification Service →Frequently asked questions
What is identity verification?
Identity verification is the process of checking identity information provided by an individual against relevant information associated with accepted identity documents.
How many documents does AuthNTick require?
The current AuthNTick identity-verification workflow requires two accepted identity documents to be successfully verified.
What documents can candidates use?
Common options include an Australian driver licence, Australian passport and Medicare card. Additional accepted documents are available depending on the candidate’s circumstances.See accepted documents →
Does the candidate need to consent?
Yes. Candidates receive information about the identity-verification process and provide express consent before electronic verification begins.
What happens if a document cannot be verified?
The candidate can review the information entered and, where attempts remain, try again or choose another accepted document. AuthNTick also provides support where assistance is required.
What happens if electronic verification is not available?
Candidates can contact the organisation requesting the check or AuthNTick Support. An alternative identity verification method is available where required.Contact AuthNTick Support →
Does AuthNTick retain identity documents?
For new identity verification requests, submitted document fields and uploaded identity-verification files are processed without being saved by this workflow. Limited verification audit information and separate consent evidence are retained. The Privacy Policy explains retention, including legacy records and other check types.Read our Privacy Policy →
Bring identity verification into your screening workflow
Give candidates a guided way to complete identity verification while giving your organisation a connected view of the screening process.